Shipping policy

Shipping Policy

We aim to ensure your products are delivered promptly and safely. Below are the details of our shipping policy:

Courier Company

We partner with reputable courier companies to deliver your purchases, especially for orders placed from outside Faisalabad.

  • Tracking Orders: You can track your order on the respective courier company’s website or office.
  • Damaged Products: Any claims for damaged products should be directed to the courier company.

We provide estimated delivery times based on our knowledge and experience, but please note that actual delivery times may vary due to weekends, festivals, strikes, or natural disasters.

If the courier tracking number or details are not available at checkout, please contact us via email, WhatsApp, or other communication channels.

Delivery Options

  • Cash on Delivery: Available in selected urban locations.
  • Prepaid Delivery: Offered for all locations.

Company Delivery

We offer two delivery methods:

  • Standard Delivery: Takes up to 4 working days, subject to product availability.
  • Express Delivery: Same-day delivery within 24 hours of order placement (excluding public holidays, events, disasters, or government restrictions).

Packaging Options

  • Regular Packaging: Standard delivery packaging.
  • Gift Wrapped/Decorated Packaging: Available for an additional fee.

Contactless Delivery

For your convenience and safety, we offer contactless delivery. Our rider will drop the package at your doorstep.

Communication Channels

For any queries or issues, including tracking details, you can reach us at:

Note on Delivery Times

While we strive to provide accurate delivery times, variations may occur due to factors beyond our control. We appreciate your understanding and patience in such cases.

Thank you for shopping with Rabisa Store!